Support
Help with your account, a channel that will not connect, or a post that did not go out.
Contact us
Email peter@edossolutions.com. We answer during Australian business hours (AEST/AEDT), usually within one business day.
To help us fix a publishing problem quickly, include the channel it affected, the scheduled time of the post, and the error message shown against it.
Edos Solutions Pty Ltd, ABN 39 113 606 410, Australia.
Frequently asked questions
- How do I get an account?
- Dispatch is invite-only. There is no public sign-up form — accounts are created for the businesses we work with, and you sign in with the email address the account was created against. If you think you should have access and cannot sign in, email us and we will check.
- How do I connect a social account?
- Sign in, open the Channels page, and choose the platform you want to add. You are sent to that platform's own consent screen to approve access. Dispatch never asks for your social media password — it only receives the access token the platform issues after you approve it.
- How do I disconnect an account, and what happens when I do?
- Open the Channels page and disconnect the channel. Dispatch stops publishing to it immediately and discards the stored access token. Posts already published to that platform stay on the platform — disconnecting does not delete anything you have already posted.
- One of my scheduled posts did not publish. Why?
- The most common cause is an expired or revoked access token — for example if the password on the social account changed, or access was removed from the platform's own app settings. The post is marked as failed with the error the platform returned, and reconnecting the channel from the Channels page usually resolves it. If the error is unclear, send it to us.
- How do I get my data deleted?
- Email us from the address on your account and ask for deletion. That removes your account, your connected channel records and their stored tokens, and the posts and media you created in the app. It does not remove content already published to a social platform — delete that on the platform itself.
- Does Dispatch post anything on its own?
- No. Dispatch only publishes content you created and scheduled, at the time you scheduled it. It never posts promotional content, follows accounts, sends messages, or takes any action on your behalf that you did not set up.
Related pages
- How Dispatch works — connecting a channel through to publishing and analytics.
- Supported platforms — what Dispatch can publish and read on each network.
- Privacy policy — what is stored, and how to have it removed.